Customer Success Stories

Customer: International Financial Services Company
Success Story: Software Delivery Lifecycle Improvement

Challenge

This international financial services company was struggling with extended software delivery cycle times for one of its data services applications.
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• ​The organization suffered from a lack of environment standards and standard configurations
• The organization experienced numerous handoffs 
• The organization not only had a siloed operating model but also a siloed cultural mindset where teams focused on local goals vs end to end customer relevant goals

Solution

A combination of services were coordinated and delivered initially capturing a baseline, followed by identifying i​mprovement opportunities and conducting a targeted automation  POC.
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• Delivered a current state Value Stream Mapping (VSM) service
• Conducted a future state VSM workshop incorporating improvement opportunities identified during the current state VSM
• Targeting select improvement opportunities, conducted POC of a self service portal

Results

Through a combination of cross-functional engagement and our objective 3rd party consulting guidance the team accomplished the following:

• The team created a common language around the software delivery lifecycle of this data services application that did not previously exist
• Proved that 3 weeks of non-value add elapsed time (i.e. waste) could be eliminated from the end to end cycle time
• Established cross-functional system wide metrics and objectives to balance their local goals​

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Customer: Global Application Services Software Company
Success Story: Application Networking Transformation

Challenge

This application services platform software company needed to transform to better align network operations with market network programmability and automation requirements.
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• Struggled to understand the full breadth of transformation required around technical practices, automation, architecture and culture
• Their existing network operations professionals user base needed to develop skills and mindset necessary to contribute to their DevOps teams
• Lack of end to end visibility to ensure network application services are not a bottleneck in sw delivery lifecycle

Solution

A Discovery Assessment highlighted critical program gaps that were targeted through value stream mapping and application networking learning paths.
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• Value stream mapping highlighting sources of confusion and delay in the end to end software delivery lifecycle
• Network operations professionals learning paths encompassing comprehensive skills development around crucial technical practices, automation, architecture and culture
• Network programmability and automation training shifting operations from a GUI/CLI to an API operating model

Results

Network operations professionals around the world have received and benefited from this application networking transformation program.
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• Thousands of network operations professionals are equipped to automate last mile application services (e.g. web application firewalls, load balancing, etc)
• End customer DevOps transformations will benefit from network operations professionals who understand and can support DevOps speed, agility and autonomy requirements